ProSurgi.com Product Return Policy
At ProSurgi.com, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our return policy below:
1. Eligibility for Returns:
- Products eligible for return must be in unused and unopened condition, with all original packaging and tags intact.
- Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items:
- For hygiene and safety reasons, certain items such as opened surgical instruments, sterile packs, and customized products cannot be returned unless defective or damaged upon arrival.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team immediately upon receipt for assistance.
- We may request photographic evidence of the defect or damage to facilitate the return process.
4. Return Process:
- To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
- Securely package the item(s) being returned, including all original accessories and documentation.
- Ship the return package to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
5. Refund or Exchange:
- Upon receipt and inspection of the returned item(s), we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be subject to product availability.
- Please allow [number of days] for your refund or exchange to be processed.
6. Restocking Fee:
- A restocking fee may apply to certain returns, particularly for items that are not returned in their original condition or are returned beyond the 30-day window.
7. Return Shipping Address:
- [ProSurgi.com Return Department Address]
8. Contact Us:
- If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team for assistance.
ProSurgi.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.